We are a premier, one-stop custom printshop that proudly serves locally and nationwide.

From banners and business cards to posters and variable data printing, our offset and digital printing experts are ready to turn your project into an overall success.

Hampden Press is a privately owned, full service printing company. Since 1977 our reputation and success have been built around quality, service and on-time delivery.

Hampden Press has been a leader in commercial printing since 1977. While utilizing the most up-to-date digital printing and commercial offset printing technology. In addition, sophisticated variable data printing campaigns are our specialty. Call now and ask about our Web-To-Print solutions that allows for customized print on demand, 24 hours/day from anywhere in the world. Click on our Customer Resources tab to see all the excellent tools available including "Request an Estimate" and "Send a File" printing services. Hampden Press has created a place where customer service and quality are still number one. Enjoy your visit, we look forward to working with you!

Let us combine our printing expertise with the service necessary to take your project from concept to completion. Business cards to brochures, catalogs to direct mail, we'll deliver what you need, on time.

A FEW OF OUR PARTNERS

  • Adobe
    Adobe
  • Microsoft Office
    Microsoft Office
  • Printshop Mail
    Printshop Mail
  • HP Smartstream
    HP Smartstream

The Significance of Social Media and Customer Feedback (Good or Bad)

It’s probably safe to say you’ve already heard what we’re about to tell you. But it’s important enough that a reminder won’t hurt.

Happy customers are valuable ones, and loyal happy customers are even more so. Unhappy customers, on the contrary, are worse than worthless. Disgruntled clients can precipitate a major dip in your balance sheet.

Especially now that most consumers are connected to social media on at least one channel, it’s important that you respond strategically to their feedback.

Why You Need to Socialize
Don’t think of your business as at-risk upon joining the social media sphere. In fact, openness to customer feedback on Facebook, Twitter or wherever you make your mark will ultimately help you. Here’s why.

Customers want to interact with you on social media—or at least, they want the option to interact. In fact, they even expect it. Nowadays businesses without social media accounts look suspicious.

Think Twice Before Deleting
Some businesses, especially small ones, are ravenous for social media content. Any attention is good attention. And there’s some truth to that. Even negative comments are of value when you respond to them appropriately.

When customers complain about your products or customer service on Facebook or Twitter, let them have their say. You may be pleasantly surprised to find loyal customers defending you. That’s all the more reason to let whiny, obnoxious or unfair feedback stay on your page.

Sales Side Effects
Happy customers that respond to unhappy ones will always be ideal. But until you’ve built up a band of happy–go-lucky social media followers always at the ready to go to battle for you, responding to negative feedback yourself will have to suffice.

The rules of responding to complaints on social media are the same as they are in person. Hear out whoever is so upset with you. Read their comments with an open mind to understand where they’re coming from.

After reviewing the complaint—and quickly looking into the situation as necessary—respond right away. While not having a social media presence will look suspicious, taking ages to update that presence will look inauthentic. Calm unhappy customers, stat.

Handle negative feedback on social media well and it could turn into a positive. Clients and prospects may be impressed by your understanding response, which of course could make your sales outlook even brighter.

Keep an eye on your business’s social media properties so that you can turn every bad customer experience into a sales opportunity.